5 Tips for Building a Reliable Airbnb Cleaning Business That Hosts Love

Starting an Airbnb or holiday let cleaning business can be a fantastic opportunity, but building a reputation as a reliable and trusted cleaner is key to long-term success. Hosts rely on you to keep their properties spotless and guest-ready, and consistency is everything. So, how do you become the go-to cleaner that hosts keep coming back to?

Here are 5 essential tips to help you build a reliable Airbnb cleaning business that hosts love:

1. Be Punctual and Communicate Clearly

Timeliness is critical in the short turnover windows between guests. Arriving late or missing deadlines can cause hosts to lose bookings and guests to have a bad experience.

Always confirm cleaning appointments in advance.
Let hosts know immediately if there’s a delay or issue.
Use clear, professional communication via text, email, or booking platforms.

2. Create a Detailed Cleaning Checklist

A thorough, consistent clean is what hosts expect. Having a detailed checklist ensures no corner is missed, from fresh linens to sanitising high-touch areas.

Tailor your checklist to each property’s needs.
Share it with your clients to build trust and transparency.
Update it regularly based on host feedback and evolving standards.

Download our editable Airbnb Cleaning Checklist here

3. Offer Flexible Scheduling

Many Airbnb hosts need quick turnaround times, sometimes with little notice. Flexibility can set you apart from competitors.

Be clear upfront about your availability and booking windows.
Consider offering emergency or same-day cleans for an extra fee.
Use scheduling tools to manage your bookings efficiently.

4. Invest in Quality Supplies and Equipment

Using the right products not only improves cleaning quality but also helps you work efficiently and safely.

Choose eco-friendly and effective cleaning products where possible, many hosts and guests appreciate this.
Keep your equipment well-maintained.
Have backup supplies handy to avoid last-minute scrambles.

5. Build Strong Relationships with Hosts

Your reputation depends not just on the clean, but also on how professional and reliable you are as a business partner.

Be proactive with updates and feedback requests.
Handle complaints calmly and offer solutions quickly.
Ask for reviews and referrals, happy hosts are your best marketing.

Ready to Launch Your Own Airbnb Cleaning Business?

If you’re serious about starting or growing your Airbnb cleaning business, we’ve put together a complete e-book packed with everything you need, from setting up your business, pricing your services, how to find your first clients, to managing bookings and marketing your business.

Check out our How to Start Your Own Airbnb Cleaning Business E-Book to get the step-by-step guidance and resources you need to succeed.